Contact Options
Email Support
contact@neuralscio.eu
Best for:
- account questions
- billing questions
- general product inquiries
- privacy or access issues
Documentation
Before contacting support, check:
How to Get Useful Help Quickly
Include:
1. application version 2. operating system and version 3. clear problem description 4. reproduction steps 5. relevant logs or screenshots when available
Logs
When you are reporting a desktop issue, include logs from the app if possible. The desktop workflow exposes log and diagnostic surfaces that are more useful than a short description alone.
Public Alpha Billing
Managed subscriptions, credit checkout, and payment controls are not active during Public Alpha. For roadmap or procurement questions, contact us by email.